BASIC METER TROUBLESHOOTING SKILLS UNDER IKEJA ELECTRIC'S NETWORK

    

  

                                

   Nothing is a lot more disappointing than you having exorbitant units without power supply realizing completely well that your neighbor partakes in similar advantages as a result of one-meter flaws or the other.

Knowing how to troubleshoot meter issues and identifying one when the issue arises is a valuable skill that can really save you time and money.

But how do you know what is wrong with your meter, how to provide troubleshooting, and when to visit the Customer Service section of Ikeja Electric when the need arises. All and many more will be treated in the course of this article.

In this article, we will be treating how to identify all Meter types, Meter Errors, and the basic troubleshooting methods to tackle them as far as it’s under Ikeja Electric Network.

This Article Will Cover the following:

•          Introduction to Ikeja Electric Meter Types.

•          Pairing of Ikeja Electric Meters.

•          Meter Activation Process.

•          Meter error response and troubleshooting.

Let’s get started……. 

INTRODUCTION TO IKEJA ELECTRIC METER TYPES

We have different types of prepaid meters in operation under Ikeja Electric Network, these meter types have different specifications, operations, and troubleshooting.

Some of these meter types are enlisted below:

•          Mommas Meters.

•          Unistar Meters.

•          Mojec Meters.

•          Hexcel Meters.

•          EDMI Meters.

•          Conlog Meters.

•          Clou Meters.

                        PAIRING OF METERS.

To pair the meters, please follow the steps below, UIU displays “Connect” when successful.

•  Mommas Meters:  Input 5609-7869-4675 then press “Enter”, after “Succeed” is displayed, enter the meter number and press the OK button.

•  Unistar Meters:    This set of meters is bound to be Automatic and doesn’t need pairing before usage commences.

• Mojec Meters:       Input the meter number and press “Enter”

• Hexcel Meters:      Input 00 and press “Enter”

• EDMI Meters:        Input 755204 and press “Enter”, after inputting the last 9 digits of the meter number, finally press Enter. 

• Conlog Meters:     Put the meter number and press “Enter”

• Clou Meters:         Input 1593570+Meter number and press Enter.

 

   METER TYPES AND ACTIVATION PROCESS

MOMMAS METERS (621-----SERIES)

MODE OF ACTIVATION

STEP 1:  Enter the code 560978694675

STEP 2: Enter your meter number which usually starts with 621------

STEP 3: Enter your Factory Reset Token (FRT)

STEP 4: Enter your Key Change Token (KCT). KCT can be gotten from your first recharge receipt or you can also walk into and Customer Service center very close to you. 

STEP 5: Enter Credit Token… A credit token is known as your purchase token usually included in your purchasing receipt. See the picture below for a better understanding.

                                  

You can also click the link HERE to get your KCT in order to activate your meter.

UNISTAR METERS (231------ SERIES)

HOW DO I LOAD MY TOKEN DIGITS:  Enter the 20 digits credit token at once and press “Enter”

HOW DO I CHECK MY UNIT BALANCE:  Dial 801 on your User Interface Unit MONITOR?

 

MODE OF ACTIVATION

STEP 1:  Enter Factory Reset Token (FRT) in a set of 4’s until the 40 digits are fully inputted into the meter. *FRT can be found in the meter box along with the manual.

STEP 2:  Enter the Key Change Token (KCT) in a set of 4’s until the 40 digits are fully inputted into the meter.

HOW DO I LOAD MY CREDIT TOKEN:  Enter the 20 digits tokens in a set of 4’s until the 20 digits are fully inputted into the meter.

HOW DO I CHECK MY UNIT BALANCE:  Unit balance automatically displays on your Monitor.

 

MOJEC METERS (450-------SERIES)

 

MODE OF ACTIVATION

Enter the Key Change Token KCT (Tokens are entered in sets of ’20s)

 

HOW DO I LOAD MY CREDIT TOKEN:  Enter the 20 digits tokens at once.

HOW DO I CHECK MY UNIT BALANCE:  Input the code 009.

HOW TO CHECK TARIFF INDEX:  Kindly dial 006.

HOW TO CHECK SUPPLY GROUP CODE (SGC): Kindly dial 030.

 

HOW TO RECHARGE WITH THE MONITOR/UIU BOX: 

Kindly plug your monitor/UIU box directly into a wall socket (avoid using an extension) make sure there is power supply to your location and input your token digits. If you are currently out of units or power supply, visit your next-door neighbor and plug your UIU Box directly into their wall socket to enable you to load your purchased token.

 

HEXCELMETERS (460-------SERIES)

 

MODE OF ACTIVATION

Enter the Key Change Token KCT (Tokens are entered in sets of ’20s)

You can also click the link HERE to get your KCT in order to activate your token.

HOW DO I LOAD MY CREDIT TOKEN:  Enter the 20 digits tokens at once.

HOW DO I CHECK MY UNIT BALANCE:  Input the code 00

HOW TO CHECK TARIFF INDEX:  Kindly dial 006.

HOW TO CHECK SUPPLY GROUP CODE (SGC): Kindly dial 030

 

HOW TO RECHARGE WITH THE MONITOR/UIU BOX: 

Kindly plug your monitor/UIU box directly into a wall socket (avoid using an extension) make sure there is power supply to your location and input your token digits. If you are currently out of units or power supply, visit your next-door neighbor and plug your UIU Box directly into their wall socket to enable you to load your purchased token. See the Video illustration below for a better understanding.

EDMI STS METERS (43-------SERIES)

 

MODE OF ACTIVATION.

Enter the Key Change Token KCT (Tokens are entered in sets of ’20s)

You can also click the link HERE to get your KCT in order to activate your token.

 

HOW DO I LOAD MY CREDIT TOKEN:  Enter the 20 digits tokens at once.

HOW DO I CHECK MY UNIT BALANCE:  Kindly dial 10 for a single-phase and 01 for Three phases.

HOW TO CHECK TARIFF INDEX: Kindly dial 05 for a single-phase and 11 for three phases

HOW TO CHECK SUPPLY GROUP CODE (SGC): Kindly dial 02 for a single-phase and 09 for three phases 

CONLOG METERS (04-------SERIES)

 

MODE OF ACTIVATION

Enter the Key Change Token KCT (Tokens are entered in sets of ’20s)

You can also click the link HERE to get your KCT in order to activate your token.

HOW DO I LOAD MY CREDIT TOKEN:  Enter the 20 digits tokens at once.

HOW DO I CHECK MY UNIT BALANCE: Unit balance automatically displays on your monitor.

HOW TO CHECK TARIFF INDEX: Kindly dial #006#

HOW TO CHECK SUPPLY GROUP CODE (SGC): Kindly dial #030

 

AMI METERS (541--------SERIES)

MODE OF ACTIVATION

For Meter Activation of AMI Meters, customers are required to visit the closest Walk-in Centre to get this done or contact IE Helpdesk via this mobile number – 01-7000-250 or 01-227-2940 or chat me on whatsapp@ - 09030955173.

HOW DO I LOAD MY CREDIT TOKEN:  Enter the 20 digits tokens at once.

HOW DO I CHECK MY UNIT BALANCE: Kindly Input the code 07

 

        METER ERROR RESPONSE AND TROUBLESHOOTING

There are different error prompts displayed by different meter types as a result of different reasons.

These errors and different ways to troubleshoot are explained below:

‘AAAAAAAA’ –  INVALID TOKEN

One of the following reasons could be why the token is invalid:

•   The meter serial number on the token doesn’t match the physical meter number on the meter.

•   The tariff index on the token is not the same as the tariff index programmed into the meter.

•   The supply group code that the token was made on differs from the supply group code in the meter.

•  The token was entered into the meter incorrectly.

• If the issue still persists, kindly visit the nearest walk-in center to you get this done or contact IE Helpdesk via this mobile number – 01-7000-250 or 01-227-2940 or chat me on whatsapp@ - 09030955173.

 

‘EEEEEEE’ - TOKEN PROCESSING FAILED

This occurs when the token is accepted by the meter but cannot be processed.

One of the following reasons could be why the token is invalid:

•    The tariff index on the token is not the same as the tariff index programmed into the meter

•    The supply group code that the token was made on differs from the supply group code in the meter.

•    If the issue still persists, kindly visit the nearest walk-in center to you get this done or contact IE Helpdesk via this mobile number – 01-7000-250 or 01-227-2940 or chat me on whatsapp@ - 09030955173.

 

‘DDDDDDDDD’ –  DUPLICATE OR USED TOKEN.

This occurs when a token has the same ID as a token already entered which means a token with the same token ID is already loaded into the meter. This means that the said entered token has already been loaded by you.

 ‘Y-UD-NO’ - DUPLICATE OR USED TOKEN

 ‘USE-D’ –   DUPLICATE OR USED TOKEN

 ‘FA iLEd’ - This means communication between the meter and the monitor failed.

To resolve this, the Customer should check the Followings:

•  If the supply to the socket is from the grid.

•  Ensure there is no loss of phase in the location.

•  Ensure the meter Circuit Breaker is ON.

•  If the UIU is paired successfully with the Meter

•  If the supply to the meter is from the Grid and the customer power change over is on Ikeja Electric.

•  If the UIU and the Meter are communicating by checking the meter unit balance.

•  Check/ Change the battery to an alkaline battery.

•  If the issue still persists, kindly visit the nearest walk-in center to you get this done or contact IE Helpdesk via this mobile number – 01-7000-250 or 01-227-2940 or chat me on whatsapp@ - 09030955173.

‘rEJECt’ – When an incorrect or incomplete token is inputted into the UIU. A prompt like this could pop- up.

To resolve this, the Customer should check the Followings:

• Customer should check the token inputted.

• If the UIU is paired successfully with the Meter.

• If the supply to the meter is from the Grid and the customer power change over is on Ikeja Electric.

• If the supply to the socket is from the grid.

• Ensure the meter Circuit Breaker is ON.

• If the issue still persists, kindly visit the nearest walk-in center to get this done or contact IE Helpdesk via this mobile number -01-7000-250 or 01-227-2940 or chat me on whatsapp@09030955173.

 

'AF–Err' -  Communication Failure CIU timeout.

To resolve this, the Customer should check the Followings:

•   Kindly pair your Meter and confirm if there is a strong battery at the back of the CIU.

•  Check if the supply to the meter is from the Grid and the customer power change over is on Ikeja Electric.

•  Customer is also expected to check/ change the battery to an alkaline battery or Duracell battery.

•   Ensure the meter Circuit Breaker is ON.

•   If the issue still persists, kindly visit the nearest walk-in center to get this done or contact      

IE Helpdesk via this mobile number – 01-7000-250 or 01-227-2940 or chat me on    

whatsapp@ - 09030955173.

 

'Rf –CON'- The display on the UIU simply implies that the meter is not powered.

See the below picture for a better understanding:

This might be a result of a loss of phase, no available power supply, a loose contact cable from the pole, or the customer is far from home.

•  To resolve this, the Customer should check the Followings:

•   Ensure the meter Circuit Breaker is ON

•  If the issue still persists, kindly visit the nearest walk-in center to get this done or contact IE Helpdesk via this mobile number – 01-7000-250 or 01-227-2940 or chat me on whatsapp@ - 09030955173.

       If you have further questions related to this article or related to any issues regarding Ikeja Electric products and services, you can leave your comment below, and be rest assured that am always available to give you concrete feedback as soon as possible.